Wacoal back and side soothing bra

FAQ

You will not find online coupons for Wacoal. If you are a new subscriber to our email list, you will receive a one-time-use 10% off promo code.

As a registered customer, you will enjoy many benefits. For example, you can check your order status and history, create and maintain an address book, and make a wish list. Register here.

Please see our privacy policy.

Fit for the Cure® is an opportunity to have a Touch-Free™ bra consultation and help support the fight against breast cancer at the same time. Wacoal will donate $2 to Susan G. Komen® for every person who receives a complimentary bra consultation during Fit for the Cure® and an additional $2 for every Wacoal or b.tempt'd bra purchased in store on the day of the consultation. No purchase is necessary to participate. Learn more

Sometimes a style is removed from our line because fabrics or components are no longer available, making it impossible to manufacture it without compromising on its quality and design. Our Fit Experts can help you find styles in our current collection that are just right for you.

Don't assume all bras are created equal. Bras have different features that affect how they fit. Please contact our Fit Experts for help choosing the right size bras.

Bend at the waist and slip the bra over your shoulders. Let your breasts fall into the cups and make sure the wires rest completely under the breast tissue. Stand up straight and fasten the bra using the middle hook.

Our extensive size range goes from 30-40 band and A to DDD cup. However, not every bra comes in all sizes.

Your body type—including your breast size and shape—will determine which bras you should have in your collection. To find your fit, check out our Bra Finder and Bra Size Calculator, which will also help you create an edit of styles just right for you. Our Fit Experts are also available to answer any other questions you may have.

Hand wash warm with like colors. Use non-chlorine bleach only when needed. If you choose to use a washing machine, place your bras in a lingerie wash bag to protect them. Select cool or warm water and mild soap. Do not wring or twist bras to remove excess water. Lay your bras flat or hang them on a line to dry.

We accept Visa, MasterCard, American Express, JCB, Discover, and PayPal online.

Our site only accepts orders from Web browsers that permit communication through Secure Socket Layer (SSL) technology, which encrypts the information you put in. This means you should not be able to inadvertently place an order through an unsecured connection. However, be aware that total security is not always possible. Also, it is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you are done using a shared computer.

Sign in to your account to make any changes. You will be able to change your mailing and contact information, as well as update your subscription preferences. If you have forgotten your password, click here to reset it.

Subscribe to our email list here. If you have an account, you can also subscribe to our email list once you have logged in.

Yes. If you would like to place an order with a customer service representative, call 1-800-922-6250 (press 1), Monday to Friday from 9:00 a.m. to 8:00 p.m. EST.

The taxes we charge are determined by the zip code in the shipping address you use for your order. Our policies are based on state and local tax laws for online shopping as they currently exist. However, these laws are subject to change, and we will continue to update our policies as necessary.

Once your order has been processed and the issuing bank has verified your credit card, your merchandise will be shipped, and you will be charged. If your order cannot be processed, a customer service representative will contact you by email or telephone.

We use the United States Postal Service (USPS) as our standard carrier for shipping to all addresses in the United States including Alaska, Hawaii, and P.O. APO/FPO boxes or U.S. territories (Guam, Puerto Rico, U.S. Virgin Islands). Orders placed Monday to Friday (excluding holidays) are shipped within 1-2 business days. Orders placed on weekends go out starting on Monday, including priority shipments. Expedited orders received by 12:00 p.m. EST are shipped on the same day, excluding weekends and holidays. Expedited orders received after 12:00 p.m. EST are shipped on the next business day. Please allow up to 14 business days for shipment to the U.S. territories; express delivery and free shipping is not available. A shipping charge applies to orders under $50.00 and all orders to U.S. territories (Guam, Puerto Rico, U.S. Virgin Islands, and American Samoa). Please note, FedEx does not deliver on Saturdays. Expedited shipping is available for an extra charge. See chart below for more details.


United States - 48 Contiguous States
Shipping Method Delivery Time* Orders Under $35 Orders Over $35
USPS Priority Mail 3-7 Business Days $5 FREE!
USPS Express Mail 1-2 Business Days $35 $30
FedEx Second Day Air Second Business Day No Saturday $35 $30
FedEx Overnight Next Business Day No Saturday Delivery $60 $55
United States - Alaska, Hawaii, & APO/FPO Addresses
Shipping Method Delivery Time* Orders Under $35 Orders Over $35
USPS Priority Mail 6-14 Business Days $5 FREE!
USPS Express Mail (AK & HI) 6-14 Business Days $37.90 $32.90
USPS Express Mail (APO/FPO) 6-14 Business Days $44.95 $39.95
U.S. territories (American Samoa, Guam, and Northern Mariana Islands)
Shipping Method Delivery Time* Orders Under $35 Orders Over $35
USPS Priority Mail 6-14 Business Days $11.25 $6.25
USPS Express Mail 6-14 Business Days $40.15 $35.15
U.S. territories (Puerto Rico and U.S. Virgin Islands)
Shipping Method Delivery Time* Orders Under $35 Orders Over $35
USPS Priority Mail 6-14 Business Days $10.25 $5.25
USPS Priority Mail 6-14 Business Days $38.80 $33.80

* Carriers will not guarantee the arrival dates of packages, therefore, ALL delivery times shown are only estimates. Please keep this in mind if you need a package to arrive on a particular date. Days in transit begins on the first business day after an order is shipped. All transit days are business days (Monday to Friday, excluding holidays). On the day your order is shipped, we will send you an email with your tracking number.

After you place an order online, you will receive an order confirmation email. If you do not receive this email, please contact us at orders@wacoal-america.com

Once your order has been shipped you will receive another email, which will include your tracking number. If the shipping of your merchandise will be delayed for any reason, you will also be notified by email.

For tracking information, click the order order status link at the bottom of the website. A page will appear asking for your order number, email address, and zip code. Once you have completed all the fields you will be able to see the status of your order. Or, if you are a registered user, you can sign in to your account and select order history to view the details of your order. Select the order and you will be able to see tracking information.

The b.tempt’d Guarantee

Buy it. Try It. Love it. If you don’t, returns are on us.

We offer FREE returns on any UNWORN or defective garments purchased on btemptd.com, if the merchandise is returned within 60 days from the original ship date.

To ensure you receive a full refund remember to:

  • Keep all hangtags attached to unworn garments.
  • Try garments with a crotch on over your own clean underwear.
  • Remove jewelry before trying on lingerie. Our lingerie is made from fine and delicate fabrics, which can snag and tear easily.
  • Prevent perfume, smoke, and deodorant from damaging garments. Damaged items may not be returned.
  • We reserve the right to refuse returns on items that do not meet our hygiene and health standards.

We do not offer exchanges, but you can send the merchandise you don’t want back to b.tempt'd as a return, and then you can place a new order online for the item(s) you would like.

Our return process is now fully automated. CLICK HERE and you will be taken to our returns portal where you will be able to print a prepaid shipping label for your return. Please note, if you have merchandise to return from separate orders, you will need to fill out the form on our returns portal for each item and include all of the forms in the package you send back. You can, however, return all your items in one package, using just one shipping label.

You must return your package via the United States Postal Service because this is the carrier we use for returns.

If you ordered merchandise before we automated our return process, you received a prepaid shipping label in your package. This is the one you should use for your return.

If you don’t have a printer or need help, you can contact customer service at 1-800-922-6250, Monday to Friday from 9:00 a.m. to 8:00 p.m. EST .

Once we receive your package, we will process it as soon as possible. We will send you an email confirmation once your refund has been processed. Your payment method provider determines the amount of time it takes before you receive your refund, so it could take 1 to 2 billing cycles. We appreciate your patience.

If you need to cancel or change your order, please call us at 1-800-922-6250, Monday to Friday from 9:00 a.m. to 8:00 p.m. EST and we'll do everything we can to accommodate your request. Please note, we process orders quickly so you should contact us as soon as possible. Once an order has entered the shipping process, it cannot be changed or canceled.


LIVE CHAT

Chat with a member of our support team.
Live Chat Hours: Monday - Friday 9:00 AM - 8:00 PM EST

WRITE US

Wacoal Customer Service
1 Wacoal Plaza
Lyndhurst, NJ 07071


CALL US

Call 1-800-WACOAL-0 (922-6250)

Monday to Friday 9:00 AM - 8:00 PM EST. Wacoal’s Fit Experts are available to discuss the products featured on our website, help you choose the perfect bra for you, help you define your perfect fit, and answer any other questions that you may have.


EMAIL US

The Frequently Asked Questions section of our website addresses many of the inquiries sent to us by our customers. If you don’t find the answer to your question on the website, please contact us by emailing us directly at customerservice@wacoal-america.com for questions about placing an order and at fitinfo@wacoal-america.com for questions about our products and fit. Thanks for your feedback!

FAQ

  • SHOPPING

    • You will not find online coupons for Wacoal. If you are a new subscriber to our email list, you will receive a one-time-use 10% off promo code.

    As a registered customer, you will enjoy many benefits. For example, you can check your order status and history, create and maintain an address book, and make a wish list. Register here.

    Please see our privacy policy.

  • PRODUCT

    • Fit for the Cure® is an opportunity to have a Touch-Free™ bra consultation and help support the fight against breast cancer at the same time. Wacoal will donate $2 to Susan G. Komen® for every person who receives a complimentary bra consultation during Fit for the Cure® and an additional $2 for every Wacoal or b.tempt'd bra purchased in store on the day of the consultation. No purchase is necessary to participate. Learn more

    Sometimes a style is removed from our line because fabrics or components are no longer available, making it impossible to manufacture it without compromising on its quality and design. Our Fit Experts can help you find styles in our current collection that are just right for you.

    Don't assume all bras are created equal. Bras have different features that affect how they fit. Please contact our Fit Experts for help choosing the right size bras.

    Bend at the waist and slip the bra over your shoulders. Let your breasts fall into the cups and make sure the wires rest completely under the breast tissue. Stand up straight and fasten the bra using the middle hook.

    Our extensive size range goes from 30-40 band and A to DDD cup. However, not every bra comes in all sizes.

    Your body type—including your breast size and shape—will determine which bras you should have in your collection. To find your fit, check out our Bra Finder and Bra Size Calculator, which will also help you create an edit of styles just right for you. Our Fit Experts are also available to answer any other questions you may have.

  • CARE TIPS

    • Hand wash warm with like colors. Use non-chlorine bleach only when needed. If you choose to use a washing machine, place your bras in a lingerie wash bag to protect them. Select cool or warm water and mild soap. Do not wring or twist bras to remove excess water. Lay your bras flat or hang them on a line to dry.

  • ORDERS

    • We accept Visa, MasterCard, American Express, JCB, Discover, and PayPal online.

    Our site only accepts orders from Web browsers that permit communication through Secure Socket Layer (SSL) technology, which encrypts the information you put in. This means you should not be able to inadvertently place an order through an unsecured connection. However, be aware that total security is not always possible. Also, it is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you are done using a shared computer.

    Sign in to your account to make any changes. You will be able to change your mailing and contact information, as well as update your subscription preferences. If you have forgotten your password, click here to reset it.

    Subscribe to our email list here. If you have an account, you can also subscribe to our email list once you have logged in.

    Yes. If you would like to place an order with a customer service representative, call 1-800-922-6250 (press 1), Monday to Friday from 9:00 a.m. to 8:00 p.m. EST.

    The taxes we charge are determined by the zip code in the shipping address you use for your order. Our policies are based on state and local tax laws for online shopping as they currently exist. However, these laws are subject to change, and we will continue to update our policies as necessary.

  • SHIPPING AND RETURNS

    • Once your order has been processed and the issuing bank has verified your credit card, your merchandise will be shipped, and you will be charged. If your order cannot be processed, a customer service representative will contact you by email or telephone.

    We use the United States Postal Service (USPS) as our standard carrier for shipping to all addresses in the United States including Alaska, Hawaii, and P.O. APO/FPO boxes or U.S. territories (Guam, Puerto Rico, U.S. Virgin Islands). Orders placed Monday to Friday (excluding holidays) are shipped within 1-2 business days. Orders placed on weekends go out starting on Monday, including priority shipments. Expedited orders received by 12:00 p.m. EST are shipped on the same day, excluding weekends and holidays. Expedited orders received after 12:00 p.m. EST are shipped on the next business day. Please allow up to 14 business days for shipment to the U.S. territories; express delivery and free shipping is not available. A shipping charge applies to orders under $50.00 and all orders to U.S. territories (Guam, Puerto Rico, U.S. Virgin Islands, and American Samoa). Please note, FedEx does not deliver on Saturdays. Expedited shipping is available for an extra charge. See chart below for more details.


    United States - 48 Contiguous States
    USPS Priority Mail 3-7 Business Days Orders Under $35 $5 Orders Over $35 FREE!
    USPS Express Mail 1-2 Business Days Orders Under $35 $35 Orders Over $35 $30
    UPS Second Day Air Second Business Day No Saturday Delivery Orders Under $35 $35 Orders Over $35 $30
    UPS Overnight Next Business Day No Saturday Delivery Orders Under $35 $60 Orders Over $35 $55
    United States - Alaska, Hawaii, &
    APO/FPO Addresses
    USPS Priority Mail 6-14 Business Days Orders Under $35 $5 Orders Over $35 FREE!
    USPS Express Mail (AK & HI) 6-14 Business Days Orders Under $35 $37.90 Orders Over $35 $32.90
    USPS Express Mail (APO/FPO) 6-14 Business Days Orders Under $35 $44.95 Orders Over $35 $39.95
    U.S. territories (American Samoa,
    Guam, and Northern Mariana
    Islands)
    USPS Priority Mail 6-14 Business Days Orders Under $35 $11.25 Orders Over $35 $6.25
    USPS Express Mail 6-14 Business Days Orders Under $35 $40.15 Orders Over $35 $35.15
    U.S. territories (Puerto Rico and U.S.
    Virgin Islands)
    USPS Priority Mail 6-14 Business Days Orders Under $35 $10.25 Orders Over $35 $5.25
    USPS Express Mail 6-14 Business Days Orders Under $35 $38.80 Orders Over $35 $33.80

    * Carriers will not guarantee the arrival dates of packages, therefore, ALL delivery times shown are only estimates. Please keep this in mind if you need a package to arrive on a particular date. Days in transit begins on the first business day after an order is shipped. All transit days are business days (Monday to Friday, excluding holidays). On the day your order is shipped, we will send you an email with your tracking number.

    After you place an order online, you will receive an order confirmation email. If you do not receive this email, please contact us at orders@wacoal-america.com

    Once your order has been shipped you will receive another email, which will include your tracking number. If the shipping of your merchandise will be delayed for any reason, you will also be notified by email.

    For tracking information, click the order order status link at the bottom of the website. A page will appear asking for your order number, email address, and zip code. Once you have completed all the fields you will be able to see the status of your order. Or, if you are a registered user, you can sign in to your account and select order history to view the details of your order. Select the order and you will be able to see tracking information.


    The b.tempt’d Guarantee

    Buy it. Try It. Love it. If you don’t, returns are on us.

    We offer FREE returns on any UNWORN or defective garments purchased on btemptd.com, if the merchandise is returned within 60 days from the original ship date.

    To ensure you receive a full refund remember to:

    • Keep all hangtags attached to unworn garments.
    • Try garments with a crotch on over your own clean underwear.
    • Remove jewelry before trying on lingerie. Our lingerie is made from fine and delicate fabrics, which can snag and tear easily.
    • Prevent perfume, smoke, and deodorant from damaging garments. Damaged items may not be returned.
    • We reserve the right to refuse returns on items that do not meet our hygiene and health standards.

    We do not offer exchanges, but you can send the merchandise you don’t want back to b.tempt'd as a return, and then you can place a new order online for the item(s) you would like.

    Our return process is now fully automated. CLICK HERE and you will be taken to our returns portal where you will be able to print a prepaid shipping label for your return. Please note, if you have merchandise to return from separate orders, you will need to fill out the form on our returns portal for each item and include all of the forms in the package you send back. You can, however, return all your items in one package, using just one shipping label.

    You must return your package via the United States Postal Service because this is the carrier we use for returns.

    If you ordered merchandise before we automated our return process, you received a prepaid shipping label in your package. This is the one you should use for your return.

    If you don’t have a printer or need help, you can contact customer service at 1-800-922-6250, Monday to Friday from 9:00 a.m. to 8:00 p.m. EST .

    Once we receive your package, we will process it as soon as possible. We will send you an email confirmation once your refund has been processed. Your payment method provider determines the amount of time it takes before you receive your refund, so it could take 1 to 2 billing cycles. We appreciate your patience.

    If you need to cancel or change your order, please call us at 1-800-922-6250, Monday to Friday from 9:00 a.m. to 8:00 p.m. EST and we'll do everything we can to accommodate your request. Please note, we process orders quickly so you should contact us as soon as possible. Once an order has entered the shipping process, it cannot be changed or canceled.


  • CONTACT US

    • LIVE CHAT

    Chat with a member of our support team.
    Live Chat Hours: Monday - Friday 9:00 AM - 8:00 PM EST


    WRITE US

    Wacoal Customer Service
    1 Wacoal Plaza
    Lyndhurst, NJ 07071


    CALL US

    Call 1-800-WACOAL-0 (922-6250)

    Monday to Friday 9:00 AM - 8:00 PM EST. Wacoal’s Fit Experts are available to discuss the products featured on our website, help you choose the perfect bra for you, help you define your perfect fit, and answer any other questions that you may have.


    EMAIL US

    The Frequently Asked Questions section of our website addresses many of the inquiries sent to us by our customers. If you don’t find the answer to your question on the website, please contact us by emailing us directly at customerservice@wacoal-america.com for questions about placing an order and at fitinfo@wacoal-america.com for questions about our products and fit. Thanks for your feedback!