Once your order has been processed and the issuing bank has verified your credit card, your merchandise will be shipped, and you will be charged. If your order cannot be processed, a customer service representative will contact you by email or telephone.

We use the United States Postal Service (USPS) as our standard carrier for shipping to all addresses in the United States including Alaska, Hawaii, and P.O. APO/FPO boxes or U.S. territories (Guam, Puerto Rico, U.S. Virgin Islands). Orders placed Monday to Friday (excluding holidays) are shipped within 1-2 business days. Orders placed on weekends go out starting on Monday, including priority shipments. Expedited orders received by 12:00 p.m. EST are shipped on the same day, excluding weekends and holidays. Expedited orders received after 12:00 p.m. EST are shipped on the next business day. Please allow up to 14 business days for shipment to the U.S. territories; express delivery and free shipping is not available. A shipping charge applies to orders under $50.00 and all orders to U.S. territories (Guam, Puerto Rico, U.S. Virgin Islands, and American Samoa). Please note, FedEx does not deliver on Saturdays. Expedited shipping is available for an extra charge. See chart below for more details.

After you place an order online, you will receive an order confirmation email. If you do not receive this email, please contact us at service@wacoal-america.com or by phone or chat.

Once your order has been shipped you will receive another email, which will include your tracking number. If the shipping of your merchandise will be delayed for any reason, you will also be notified by email.

For tracking information, click the order status link at the bottom of the website. A page will appear asking for your order number, email address, and zip code. Once you have completed all the fields you will be able to see the status of your order. Or, if you are a registered user, you can sign in to your account and select order history to view the details of your order. Select the order and you will be able to see tracking information.

We want you to love your new lingerie, but if you are not completely satisfied, we accept returns, if they are sent back within 60 days from the original ship date.   To receive a refund for the original purchase price, your return must include the original packing slip. Your refund will be issued to the original form of payment.

You will be issued a merchandise credit for any returns received after 60 days from the original ship date.

Items marked as final sale cannot be returned.

Shipping and delivery fees are non-refundable.

Returned items must be unworn, unwashed, odor-free, and have the original tags. We reserve the right to refuse returns on items that do not meet our hygiene and health standards.

We cannot accept returns that do not comply with the terms outlined in this return policy.

We can only process items that have been sent back through our Returns system. Merchandise sent any other way will not be returned to you.

If you abuse our return policy, we may refuse to do future business with you. (e.g., purchase items you know you will return in order to reduce shipping costs or send back merchandise that was not purchased on our website)

Exchanges

We are unable to process exchanges right now. If you would like to exchange a product, please return the original item(s) for a full refund and then place a new order online.

We offer two options for returns. You can:

PRINT A PREPAID LABEL

You will need to complete each step of the return process for every item you are sending back. You can send all your items back in one package. After initiating your return, you will be emailed a printable prepaid label and packing slip. If you have items to return from different orders, please make sure to enclose packing slips for all items that are being sent back.

RECEIVE A QR CODE (PRINTERLESS)

Bring your package to a USPS location. An associate will scan the QR code from your mobile device and print the label for you. Each return must be packaged and shipped with its own QR code, so that it can be processed most efficiently at our warehouse.

You must return your package via USPS because this is the only carrier we use for returns.

If you need assistance with your return, you can contact our Service Team at 1-800-922-6250, Monday to Friday from 9:00 a.m. to 8:00 p.m. EST.

Once we receive your package, we will process it as soon as possible. We will send you an email confirmation once your refund has been processed. Your payment method provider determines the amount of time it takes before you receive your refund, so it could take 1 to 2 billing cycles. We appreciate your patience.

If you need to cancel or change your order, please contact us and we'll do everything we can to accommodate your request. Please note, we process orders quickly and once an order has entered the shipping process, it cannot be changed or canceled.