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FAQ


United States - 48 Contiguous States
USPS Priority Mail 3-7 Business Days Orders Under $50 $7.95 Orders Over $50 FREE!
FedEx Second Day Air Second Business Day No Saturday Delivery Shipping Cost $35
FedEx Standard Overnight Next Business Day No Saturday Delivery Shipping Cost $60
United States - Alaska, Hawaii, &
APO/FPO Addresses
USPS Priority Mail 6-14 Business Days Orders Under $50 $7.95 Orders Over $50 FREE!
USPS Express Mail (AK & HI) 6-14 Business Days Shipping Cost $37.90
USPS Express Mail (APO/ & FPO) 6-14 Business Days Shipping Cost $44.95
U.S. territories (American Samoa,
Guam, and Northern Mariana
Islands)
USPS Priority Mail 6-14 Business Days Shipping Cost $11.25
USPS Express Mail 6-14 Business Days Shipping Cost $40.15
U.S. territories (Puerto Rico and U.S.
Virgin Islands)
USPS Priority Mail 6-14 Business Days Shipping Cost $10.25
USPS Express Mail 6-14 Business Days Shipping Cost $38.80

Carriers will not guarantee the arrival dates of packages. The delivery times shown are estimates.

Orders placed Monday to Friday (excluding holidays) are shipped as soon as possible. Orders placed on weekends or holidays go out starting on the following business day, including priority shipments. Expedited orders received by 12:00 p.m. EST are shipped on the same day, excluding weekends and holidays. Expedited orders received after 12:00 p.m. EST are shipped on the next business day. Please note, FedEx does not deliver on Saturdays.

If you are not completely satisfied with your purchase, we accept returns as long as they meet the criteria below:

  • Returns must be sent back within 60 days from the original ship date.
  • You must use our returns system to send your items back. Merchandise sent any other way will not be returned to you.
  • Your refund will be issued to the original form of payment.
  • Shipping and delivery fees are non-refundable.
  • For any returns received after 60 days from the original ship date, you will be issued a merchandise credit.
  • Returned items must be unworn, unwashed, odor-free, and have the original tags attached.
  • We reserve the right to refuse returns on items that do not meet our hygiene and health standards.

We cannot accept returns that do not comply with the terms outlined in this return policy.

If you abuse our return policy, we may refuse to do future business with you. (e.g., purchase items you know you will return in order to reduce shipping costs or send back merchandise that was not purchased on our website)

No Exchanges

We are unable to process exchanges. Please return the original item(s) and then place a new order online.

Final Sale

Items marked as final sale cannot be returned or exchanged. There are no exceptions to this policy. If you have any questions about the final sale item you are about to purchase, contact us. Our Service Team is ready to help.

We offer two options for returns. You can:

PRINT A PREPAID LABEL

You will need to complete each step of the return process for every item you are sending back. You can send all your items back in one package. After initiating your return, you will be emailed a printable prepaid label and packing slip. If you have items to return from different orders, please make sure to enclose packing slips for all items that are being sent back.

RECEIVE A QR CODE (PRINTERLESS)

Bring your package to a USPS location. An associate will scan the QR code from your mobile device and print the label for you. Each return must be packaged and shipped with its own QR code, so that it can be processed most efficiently at our warehouse.

You must return your package via USPS because this is the only carrier we use for returns.

If you need assistance with your return, you can contact our Service Team at 1-800-922-6250, Monday to Friday from 9:00 a.m. to 8:00 p.m. EST.

START YOUR RETURN

You will find a lot of important information in the Frequently Asked Questions section of our website. If you have a question that is not addressed, please contact us. Our Service Team is ready to help.


CHAT

Start a conversation with a member of our Service Team.
Hours: Monday to Friday 9:00 a.m. to 8:00 p.m. EST


CALL US

1-800-922-6250

Our Service Consultants are available from Monday to Friday 9:00 a.m. to 8:00 p.m. EST to answer any questions you may have.


EMAIL US

If you can’t find the answer to your question on our website, please email us at
service@wacoal-america.com

FAQ

  • Placing an Order

    • United States - 48 Contiguous States
    USPS Priority Mail 3-7 Business Days Orders Under $50 $7.95 Orders Over $50 FREE!
    FedEx Second Day Air Second Business Day No Saturday Delivery Shipping Cost $35
    FedEx Standard Overnight Next Business Day No Saturday Delivery Shipping Cost $60
    United States - Alaska, Hawaii, &
    APO/FPO Addresses
    USPS Priority Mail 6-14 Business Days Orders Under $50 $7.95 Orders Over $50 FREE!
    USPS Express Mail (AK & HI) 6-14 Business Days Shipping Cost $37.90
    USPS Express Mail (APO/ & FPO) 6-14 Business Days Shipping Cost $44.95
    U.S. territories (American Samoa,
    Guam, and Northern Mariana
    Islands)
    USPS Priority Mail 6-14 Business Days Shipping Cost $11.25
    USPS Express Mail 6-14 Business Days Shipping Cost $40.15
    U.S. territories (Puerto Rico and U.S.
    Virgin Islands)
    USPS Priority Mail 6-14 Business Days Shipping Cost $10.25
    USPS Express Mail 6-14 Business Days Shipping Cost $38.80

    Carriers will not guarantee the arrival dates of packages. The delivery times shown are estimates.

    Orders placed Monday to Friday (excluding holidays) are shipped as soon as possible. Orders placed on weekends or holidays go out starting on the following business day, including priority shipments. Expedited orders received by 12:00 p.m. EST are shipped on the same day, excluding weekends and holidays. Expedited orders received after 12:00 p.m. EST are shipped on the next business day. Please note, FedEx does not deliver on Saturdays.

  • Order Status

  • Returns

    • If you are not completely satisfied with your purchase, we accept returns as long as they meet the criteria below:

    • Returns must be sent back within 60 days from the original ship date.
    • You must use our returns system to send your items back. Merchandise sent any other way will not be returned to you.
    • Your refund will be issued to the original form of payment.
    • Shipping and delivery fees are non-refundable.
    • For any returns received after 60 days from the original ship date, you will be issued a merchandise credit.
    • Returned items must be unworn, unwashed, odor-free, and have the original tags attached.
    • We reserve the right to refuse returns on items that do not meet our hygiene and health standards.

    We cannot accept returns that do not comply with the terms outlined in this return policy.

    If you abuse our return policy, we may refuse to do future business with you. (e.g., purchase items you know you will return in order to reduce shipping costs or send back merchandise that was not purchased on our website)

    No Exchanges

    We are unable to process exchanges. Please return the original item(s) and then place a new order online.

    Final Sale

    Items marked as final sale cannot be returned or exchanged. There are no exceptions to this policy. If you have any questions about the final sale item you are about to purchase, contact us. Our Service Team is ready to help.

    We offer two options for returns. You can:

    PRINT A PREPAID LABEL

    You will need to complete each step of the return process for every item you are sending back. You can send all your items back in one package. After initiating your return, you will be emailed a printable prepaid label and packing slip. If you have items to return from different orders, please make sure to enclose packing slips for all items that are being sent back.

    RECEIVE A QR CODE (PRINTERLESS)

    Bring your package to a USPS location. An associate will scan the QR code from your mobile device and print the label for you. Each return must be packaged and shipped with its own QR code, so that it can be processed most efficiently at our warehouse.

    You must return your package via USPS because this is the only carrier we use for returns.

    If you need assistance with your return, you can contact our Service Team at 1-800-922-6250, Monday to Friday from 9:00 a.m. to 8:00 p.m. EST.

    START YOUR RETURN
  • CARE INSTRUCTIONS

  • My Account

  • CONTACT US

    • You will find a lot of important information in the Frequently Asked Questions section of our website. If you have a question that is not addressed, please contact us. Our Service Team is ready to help.


    CHAT

    Start a conversation with a member of our Service Team.
    Hours: Monday to Friday 9:00 a.m. to 8:00 p.m. EST


    CALL US

    1-800-922-6250

    Our Service Consultants are available from Monday to Friday 9:00 a.m. to 8:00 p.m. EST to answer any questions you may have.


    EMAIL US

    If you can’t find the answer to your question on our website, please email us at
    service@wacoal-america.com