Once your order has been processed and the issuing bank has verified your credit card, your merchandise will be shipped, and you will be charged. If your order cannot be processed, a customer care representative will contact you by email or telephone.

We use the United States Postal Service (USPS) as our standard carrier for shipping to all addresses in the United States including Alaska, Hawaii, U.S. Territories, and P.O. or APO/FPO boxes. Packages sent by the USPS usually take 3-7 business days to arrive. Orders placed Monday to Friday (excluding holidays) are shipped within 1-2 business days.

Expedited orders received by 12:00 p.m. EST on business days are shipped on the same day. Expedited orders received after 12:00 p.m. EST are shipped on the next business day. Business days are Monday through Friday.

All orders, including those requesting priority shipping, that are placed on weekends will go out starting on Monday. Please keep in mind UPS does not deliver on Saturdays and carriers will not guarantee the arrival dates of packages. Shipping by United Parcel Service (UPS) is not available to Alaska, Hawaii, the U.S. territories, PO boxes, or APO and FBO addresses.

Shipping Information

We use the United States Postal Service (USPS) as our standard carrier for shipping to all addresses in the United States including Alaska, Hawaii, and P.O. APO/FPO boxes or U.S. territories (Guam, Puerto Rico, U.S. Virgin Islands). Please allow  up to 14 business days for shipment to the U.S. territories; express delivery and free shipping is not available. A shipping charge applies to orders under $50.00 and all orders to US territories (Guam, Puerto Rico, US Virgin Islands, and American Samoa). Expedited shipping is available for an extra charge. Please note, UPS does not deliver on Saturdays. See chart below for more details.

* Carriers will not guarantee the arrival dates of packages, therefore, ALL delivery times shown are only estimates. Please keep this in mind if you need a package to arrive on a particular date. Orders are shipped within 1-2 business days. Expedited orders received by 12 p.m. EST are shipped on the same day, excluding weekends and holidays. Orders received after 12 p.m. EST are shipped on the next business day. Days in transit begins on the first business day after an order is shipped. All transit days are business days (Monday-Friday, excluding holidays). On the day your order is shipped, we will send you an e-mail with your tracking number.

b.tempt'd Packaging

b.tempt'd believes in preserving the environment so we use packaging—boxes, envelope mailers, and tissue paper—that is made from recycled and recyclable material. Please do your part and recycle these shipping materials along with the poly bags that your lingerie comes in.

Click the order status link at the bottom of the website. Enter your order number, email address, and shipping address/postal code. Once you have completed all the fields you will be able to see the status of your order.

Or, if you are a registered user you can sign in to your account and select order history to view the details of your order. Select the order you would like to track and you will be able to see the shipping details.

We offer FREE returns on any  UNWORN or defective garments purchased on btemptd.com, if the merchandise is returned within 60 days from the original ship date. Your package will include an adhesive prepaid label which you can use to return your merchandise. We recommend that you use the box your order arrived in to return the garments you do not want. However, you must completely remove the original address label and securely affix the adhesive prepaid return label to the box.

We do not offer exchanges, but you can use the prepaid shipping label to send the merchandise you don’t want back to b.tempt'd as a return, and then you can place a new order online for the item(s) you would like.

To ensure you receive a full refund remember to:

• Keep all hangtags attached to unworn garments.
• Try garments with a crotch on over your own clean underwear.
• Remove jewelry before trying on lingerie. Our lingerie is made from fine and delicate fabrics, which can snag and tear easily.
• Prevent perfume, smoke, and deodorant from damaging garments. Damaged items may not be returned.

We reserve the right to refuse returns on items that do not meet our hygiene and health standards.

Returns Process

Please note that b.tempt'd uses the U.S. Postal Service (USPS) as its carrier for returns, which means that it could take up to two weeks for your item(s) to reach our warehouse. As soon as your return is received, the garments are inspected. If there is no damage and the hangtags are still on the garment, we will issue a full refund—less the non-refundable initial shipping fee—via the same method used to purchase the item(s). Depending on your bank, credit card refunds will be posted to your account in 8-10 business days.

If you would like to cancel or change your order, call  1-800-WACOAL-0(922-6250) Monday to Friday 9 a.m.- 5 p.m. EST as soon as possible. We'll do everything we can to accommodate your request. Please bear in mind that our order-fulfillment and shipping systems are designed to get merchandise on its way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process.