Once your order has been processed and the issuing bank has verified your credit card, your merchandise will be shipped, and you will be charged. If your order cannot be processed, a customer care representative will contact you by email or telephone.

We use the United States Postal Service (USPS) as our standard carrier for shipping to all addresses in the United States including Alaska, Hawaii, U.S. Territories, and P.O. or APO/FPO boxes. Packages sent by the USPS usually take 3-7 business days to arrive. Orders placed Monday to Friday (excluding holidays) are shipped within 1-2 business days.

Expedited orders received by 12:00 p.m. EST on business days are shipped on the same day. Expedited orders received after 12:00 p.m. EST are shipped on the next business day. Business days are Monday through Friday.

All orders, including those requesting priority shipping, that are placed on weekends will go out starting on Monday. Please keep in mind UPS does not deliver on Saturdays and carriers will not guarantee the arrival dates of packages. Shipping by United Parcel Service (UPS) is not available to Alaska, Hawaii, the U.S. territories, PO boxes, or APO and FBO addresses.

Shipping Information

We use the United States Postal Service (USPS) as our standard carrier for shipping to all addresses in the United States including Alaska, Hawaii, and P.O. APO/FPO boxes or U.S. territories (Guam, Puerto Rico, U.S. Virgin Islands). Please allow  up to 14 business days for shipment to the U.S. territories; express delivery and free shipping is not available. A shipping charge applies to orders under $50.00 and all orders to US territories (Guam, Puerto Rico, US Virgin Islands, and American Samoa). Expedited shipping is available for an extra charge. Please note, UPS does not deliver on Saturdays. See chart below for more details.

Shipping Method
Delivery Time*
Orders Under $50
Orders Over $50

United States - 48 Contiguous States

USPS Priority Mail
3-7 Business Days
Orders Under $50$5
Orders Over $50FREE!
USPS Express Mail
1-2 Business Days
Orders Under $50$35
Orders Over $50$30
UPS Second Day Air
Second Business Day
No Saturday Delivery
Orders Under $50$35
Orders Over $50$30
UPS Overnight
Next Business Day
No Saturday Delivery
Orders Under $50$60
Orders Over $50$55

United States - Alaska, Hawaii, & APO/FPO Addresses

USPS Priority Mail
6-14 Business Days
Orders Under $50$5
Orders Over $50FREE!
USPS Express Mail (AK & HI)
6-14 Business Days
Orders Under $50$37.90
Orders Over $50$32.90
USPS Express Mail (APO/FPO)
6-14 Business Days
Orders Under $50$44.95
Orders Over $50$39.95

U.S. territories (American Samoa, Guam, and Northern Mariana Islands)

USPS Priority Mail
6-14 Business Days
Orders Under $50$11.25
Orders Over $50$6.25
USPS Express Mail
6-14 Business Days
Orders Under $50$40.15
Orders Over $50$35.15

U.S. territories (Puerto Rico and U.S. Virgin Islands)

USPS Priority Mail
6-14 Business Days
Orders Under $50$10.25
Orders Over $50$5.25
USPS Express Mail
6-14 Business Days
Orders Under $50$38.80
Orders Over $50$33.80

* Carriers will not guarantee the arrival dates of packages, therefore, ALL delivery times shown are only estimates. Please keep this in mind if you need a package to arrive on a particular date. Orders are shipped within 1-2 business days. Expedited orders received by 12 p.m. EST are shipped on the same day, excluding weekends and holidays. Orders received after 12 p.m. EST are shipped on the next business day. Days in transit begins on the first business day after an order is shipped. All transit days are business days (Monday-Friday, excluding holidays). On the day your order is shipped, we will send you an e-mail with your tracking number.

b.tempt'd Packaging

b.tempt'd believes in preserving the environment so we use packaging—boxes, envelope mailers, and tissue paper—that is made from recycled and recyclable material. Please do your part and recycle these shipping materials along with the poly bags that your lingerie comes in.

After you place an order online we will send you an email confirming your purchase. If you do not receive this email, please contact us at orders@wacoal-america.com

Once your order has been shipped you will receive another email, which will include your tracking number. If the shipping of your merchandise will be delayed for any reason, you will also be notified by email.

If you are a registered user you can sign in to your account and select order history to view the details of your order. Select the order you would like to track and you will be able to see the shipping details. Or, if you are a registered user or a guest you can track your order here.

We offer FREE returns on any  UNWORN or defective garments purchased on btemptd.com, if the merchandise is returned within 60 days from the original ship date.

Merchandise marked as final sale can not be returned.

To ensure you receive a full refund remember to:

  • Keep all hangtags attached to unworn garments.
  • Try garments with a crotch on over your own clean underwear.
  • Remove jewelry before trying on lingerie. Our lingerie is made from fine and delicate fabrics, which can snag and tear easily.
  • Prevent perfume, smoke, and deodorant from damaging garments. Damaged items may not be returned.

We reserve the right to refuse returns on items that do not meet our hygiene and health standards.

We do not offer exchanges, but but you can send the merchandise you don’t want back to b.tempt'd as a return, and then you can place a new order online for the item(s) you would like.

Return Process

Our return process is now fully automated. CLICK HERE and you will be taken to our returns portal where you will be able to print a prepaid shipping label for your return. Please note, if you have merchandise to return from separate orders, you will need to fill out the form on our returns portal for each item and include all of the forms in the package you send back. You can, however, return all your items in one package, using just one shipping label.

You must return your package via the United States Postal Service because this is the carrier we use for returns.

If you ordered merchandise before we automated our return process, you received a prepaid shipping label in your package. This is the one you should use for your return.

If you don’t have a printer, have misplaced your prepaid shipping label, or need help, you can contact customer service at 1-800-922-6250 between the hours of 9:00 a.m. and 8:00 p.m. EST Monday through Friday.

If you would like to cancel or change your order, call  1-800-WACOAL-0(922-6250) Monday to Friday 9 a.m.- 5 p.m. EST as soon as possible. We'll do everything we can to accommodate your request. Please bear in mind that our order-fulfillment and shipping systems are designed to get merchandise on its way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process.