1-800-WACOAL-0 (922-6250)
Monday - Friday 9AM - 8PM EST

Wacoal’s fit consultants are available to
answer any questions that you may have.

Write Us

Wacoal Customer Service
1 Wacoal Plaza
Lyndhurst, NJ 07071

Email Us

For questions about placing an order:

For questions about product and fit:

How do I track my order?

Once your order is shipped, you will be sent an email confirmation which will include a UPS tracking number or postal delivery tracking information.

What is your return policy?

We offer FREE returns on any UNWORN or defective garments, if the merchandise is returned within 60 days from the original ship date.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, and Discover online.

Which states do you collect taxes in?

We are required to collect local and state taxes for orders shipped to Missouri and New York.

Do you offer online coupons?

We do not discount items at b.tempt'd. From time to time styles may be discontinued and in that case they will be marked down for sale. You can find these items in the Last Chance section of the website.

Can I put my lingerie in the dryer?

We suggest laying your lingerie out flat or drying it on a line. The heat of tumble dryers often ruins lingerie because it breaks down the delicate fibers used in embroideries, laces, and other fabrics.