Wacoal back and side soothing bra Wacoal back and side soothing bra

FAQ

We use real-time inventory, which means that you can see the availability of any color/size combination on each product's web page.

We do not discount items at Wacoal. From time to time styles may be discontinued and in that case they will be marked down for sale. You can find these items in the Last Chance section of the website.

Registered customers enjoy many benefits. For example, they can easily check order status and history, create and maintain an address book, share a wish list, and receive information about new products and special events. They will also get updates on Wacoal's involvement in promoting breast cancer awareness.

Your Wish List is private and can only be viewed by the people you invite to see it. You can revise your Wish List, by logging into your account and changing the Share Your Wish List form, and we'll send an email inviting your friends and family to see your list.

Please see our privacy policy.

Fit for the Cure® is a great opportunity to have a professional bra fitting and help Wacoal support the fight against breast cancer at the same time. Wacoal will donate $2 to Susan G. Komen for every woman who receives a complimentary bra fitting at a Fit for the Cure® event and an additional $2 for every Wacoal bra purchased at an event. But, there is no purchase necessary. There are approximately 1,200 Fit for the Cure® events held each year. Please check out our store locator to find an event near you.

We recognize that it is frustrating when your favorite style is suddenly no longer available. Sometimes a bra is removed from our line because the components are no longer available, making it impossible to manufacture the style without compromising on its design. Wacoal is dedicated to offering high-quality bras that provide the fit and comfort women need to look and feel their best. Wacoal’s designers try to use the newest fabrics, best construction methods, and latest technologies to create styles that women will love. Wacoal’s Fit Experts can help you find the bras in our current collection that are best for your body type and lifestyle. To arrange an appointment with a Wacoal Fit Expert at a store near you, call 1-800-WACOAL-0 (922-6250) Monday to Friday, 9:00 a.m. to 8:00 p.m. EST and press menu option 2. .

An underwire usually pokes through a garment because you are wearing the wrong size or because you are washing the garment incorrectly.

Don't assume all bras are created equal. Bras have a variety of features that can make one style fit slightly different from another.

The best way to put on a bra is to bend at the waist and slip the bra on over her shoulders. Let your breasts fall into the cups and make sure the wires rest completely under the breast tissue. Stand up straight and fasten the bra in the middle hook.

Use the elbow test to see if your breasts are sitting in your bra correctly. To conduct this test, stand sideways in the mirror and bend your elbow to a 45°angle. Your bra should sit in the middle of your arm between your elbow and shoulder. If it is in the upper half of your arm, the desired lift is being attained. If the bra is sitting in the lower half of your arm, a change of style or size is required.

Our extensive size range goes from 30-46 band and AA to I cup. However, not every bra comes in all sizes.

The general rule of thumb is to pick your favorite bra and buy three of them in a neutral color. This way, you'll always have one to be worn, one in the wash and one in your drawer. By rotating the three bras you use the most you will extend their lives and actually save money in the long run.

Ideally you should hand wash your lingerie in a delicate detergent specially formulated for bras and fine clothes. If you must machine wash your bras use a lingerie wash bag to protect these delicate garments from snags, tangles and tears. Before you put your bras into the bag, fasten the closure to avoid possible snagging, fold cups into one another, and place straps in the cups. Place bag in washing machine and run on the warm water cycle using mild soap or detergent. Also, as with other clothes, you should wash light and dark colored bras separately, as synthetic fibers tend to pick up dye from the wash water. Do not wring-out or twist the garments to remove excess water.

We suggest laying your lingerie out flat or drying it on a line. The heat of tumble dryers often ruins lingerie because it breaks down the delicate fibers used in embroideries, laces, and other fabrics.

No. A grey line through a feature—cup size, band size, or color—indicates that this size or color bra is no longer available. If an item is temporarily out of stock, you will have the option to give us your email address so that we can notify you when the garment is available again. However, we do not reorder all merchandise, which means that if the garment you have chosen does not become available again, you will not receive an email.

We accept Visa, MasterCard, American Express, Discover and Paypal online.

Our site only accepts orders from Web browsers that permit communication through Secure Socket Layer (SSL) technology, which encrypts the information you put in. This means you should not be able to inadvertently place an order through an unsecured connection. You should, however, be aware that total security is not always possible. Also, it is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you are done using a shared computer.

Simply log in to your account and make the appropriate changes. You will be able to change your mailing and contact information, as well as update your subscription preferences. If you have trouble logging in because you have forgotten your password, you can send us an email and we will respond with a message containing instructions about how to correct the problem.

You can sign up using the link on the homepage or go to my account and register.

Yes, as long as you are a registered customer. You may set up your address book by logging into your account and clicking the “Add New Address” button. You can edit stored addresses here, too. Or, you can add a new address while placing an order by clicking the “Save to Address Book” button when you enter the shipping information.

Yes. If you would like to place an order with a customer care representative, call 1-800-WACOAL-0 (922-6250) between the hours of 9:00 a.m. and 8:00 p.m. EST, Monday to Friday.

The taxes we charge are determined by the zip code in the shipping address(es) you use for your order. Our policies are based on state and local tax laws for online shopping as they currently exist. However, these laws are subject to change, and we will continue to update our policies as necessary.

Once your order has been processed and the issuing bank has verified your credit card, your merchandise will be shipped, and you will be charged. If your order cannot be processed, a customer service representative will contact you by email or telephone.

We use the United States Postal Service (USPS) as our standard carrier for shipping to all addresses in the United States including Alaska, Hawaii, and P.O. APO/FPO boxes or U.S. territories (Guam, Puerto Rico, U.S. Virgin Islands). Please allow  up to 14 business days for shipment to the U.S. territories; express delivery and free shipping is not available. A shipping charge applies to orders under $50.00 and all orders to US territories (Guam, Puerto Rico, US Virgin Islands, and American Samoa). Expedited shipping is available for an extra charge. Please note, FedEx does not deliver on Saturdays. See chart below for more details.


Shipping Method
Delivery Time*
Orders Under $50
Orders Over $50

United States - 48 Contiguous States

USPS Priority Mail
3-7 Business Days
Orders Under $70$5
Orders Over $70FREE!
USPS Express Mail
1-2 Business Days
Orders Under $70$35
Orders Over $70$30
FedEx Second Day Air
Second Business Day
No Saturday Delivery
Orders Under $70$35
Orders Over $70$30
FedEx Standard Overnight
Next Business Day
No Saturday Delivery
Orders Under $70$60
Orders Over $70$55

United States - Alaska, Hawaii, & APO/FPO Addresses

USPS Priority Mail
6-14 Business Days
Orders Under $70$5
Orders Over $70FREE!
USPS Express Mail (AK & HI)
6-14 Business Days
Orders Under $70$37.90
Orders Over $70$32.90
USPS Express Mail (APO/FPO)
6-14 Business Days
Orders Under $70$44.95
Orders Over $70$39.95

U.S. territories (American Samoa, Guam, and Northern Mariana Islands)

USPS Priority Mail
6-14 Business Days
Orders Under $70$11.25
Orders Over $70$6.25
USPS Express Mail
6-14 Business Days
Orders Under $70$40.15
Orders Over $70$35.15

U.S. territories (Puerto Rico and U.S. Virgin Islands)

USPS Priority Mail
6-14 Business Days
Orders Under $70$10.25
Orders Over $70$5.25
USPS Express Mail
6-14 Business Days
Orders Under $70$38.80
Orders Over $70$33.80

*Carriers will not guarantee the arrival dates of packages, therefore, ALL delivery times shown are only estimates. Please keep this in mind if you need a package to arrive on a particular date. Days in transit begins on the first business day after an order is shipped. All transit days are business days (Monday to Friday, excluding holidays). On the day your order is shipped, we will send you an email with your tracking number.

After you place an order online, you will receive an order confirmation email. If you do not receive this email, please contact us at orders@wacoal-america.com


Once your order has been shipped you will receive another email, which will include your tracking number. If the shipping of your merchandise will be delayed for any reason, you will also be notified by email.


For tracking information, click the order order status link at the bottom of the website. A page will appear asking for your order number, email address, and zip code. Once you have completed all the fields you will be able to see the status of your order. Or, if you are a registered user, you can sign in to your account and select order history to view the details of your order. Select the order and you will be able to see tracking information.

We offer FREE returns on any UNWORN or defective garments purchased on btemptd.com, if the merchandise is returned within 60 days from the original ship date.


Items marked as final sale cannot be returned.


To ensure you receive a full refund remember to:


  • Keep all hangtags attached to unworn garments.
  • Try garments with a crotch on over your own clean underwear.
  • Remove jewelry before trying on lingerie. Our lingerie is made from fine and delicate fabrics, which can snag and tear easily.
  • Prevent perfume, smoke, and deodorant from damaging garments. Damaged items may not be returned.
  • We reserve the right to refuse returns on items that do not meet our hygiene and health standards.

We do not offer exchanges, but you can send the merchandise you don’t want back to Wacoal as a return, and then you can place a new order online for the item(s) you would like.

Our return process is now fully automated. CLICK HERE and you will be taken to our returns portal where you will be able to print a prepaid shipping label for your return. Please note, if you have merchandise to return from separate orders, you will need to fill out the form on our returns portal for each item and include all of the forms in the package you send back. You can, however, return all your items in one package, using just one shipping label.


You must return your package via the United States Postal Service because this is the carrier we use for returns.


If you ordered merchandise before we automated our return process, you received a prepaid shipping label in your package. This is the one you should use for your return.


If you don’t have a printer, have misplaced your prepaid shipping label, or need help, you can contact customer service at 1-800-922-6250, Monday through Friday from 9:00 a.m. to 8:00 p.m. EST .



Once we receive your package, we will process it as soon as possible. We will send you an email confirmation once your refund has been processed. Your payment method provider determines the amount of time it takes before you receive your refund, so it could take 1 to 2 billing cycles. We appreciate your patience.


If you need to cancel or change your order, please call us at 1-800-922-6250, Monday to Friday from 9:00 a.m. to 8:00 p.m. EST and we'll do everything we can to accommodate your request. Please note, we process orders quickly so you should contact us as soon as possible. Once an order has entered the shipping process, it cannot be changed or canceled.


LIVE CHAT


Chat with a member of our support team.
Live Chat Hours: Monday - Friday 9:00 AM - 8:00 PM EST


WRITE US


Wacoal Customer Service
1 Wacoal Plaza
Lyndhurst, NJ 07071


CALL US


Call 1-800-WACOAL-0 (922-6250)
Monday to Friday 9:00 AM - 8:00 PM EST. Wacoal’s Fit Experts are available to discuss the products featured on our website, help you choose the perfect bra for you, help you define your perfect fit, and answer any other questions that you may have.


EMAIL US


The Frequently Asked Questions section of our website addresses many of the inquiries sent to us by our customers. If you don’t find the answer to your question on the website, please contact us by emailing us directly at customerservice@wacoal-america.com for questions about placing an order and at fitinfo@wacoal-america.com for questions about our products and fit. Thanks for your feedback!

FAQ


  • We use real-time inventory, which means that you can see the availability of any color/size combination on each product's web page.

    We do not discount items at Wacoal. From time to time styles may be discontinued and in that case they will be marked down for sale. You can find these items in the Last Chance section of the website.

    Registered customers enjoy many benefits. For example, they can easily check order status and history, create and maintain an address book, share a wish list, and receive information about new products and special events. They will also get updates on Wacoal's involvement in promoting breast cancer awareness.

    Your Wish List is private and can only be viewed by the people you invite to see it. You can revise your Wish List, by logging into your account and changing the Share Your Wish List form, and we'll send an email inviting your friends and family to see your list.

    Please see our privacy policy.


  • Fit for the Cure® is a great opportunity to have a professional bra fitting and help Wacoal support the fight against breast cancer at the same time. Wacoal will donate $2 to Susan G. Komen for every woman who receives a complimentary bra fitting at a Fit for the Cure® event and an additional $2 for every Wacoal bra purchased at an event. But, there is no purchase necessary. There are approximately 1,200 Fit for the Cure® events held each year. Please check out our store locator to find an event near you.

    We recognize that it is frustrating when your favorite style is suddenly no longer available. Sometimes a bra is removed from our line because the components are no longer available, making it impossible to manufacture the style without compromising on its design. Wacoal is dedicated to offering high-quality bras that provide the fit and comfort women need to look and feel their best. Wacoal’s designers try to use the newest fabrics, best construction methods, and latest technologies to create styles that women will love. Wacoal’s Fit Experts can help you find the bras in our current collection that are best for your body type and lifestyle. To arrange an appointment with a Wacoal Fit Expert at a store near you, call 1-800-WACOAL-0 (922-6250) Monday to Friday, 9:00 a.m. to 8:00 p.m. EST and press menu option 2. .

    An underwire usually pokes through a garment because you are wearing the wrong size or because you are washing the garment incorrectly.

    Don't assume all bras are created equal. Bras have a variety of features that can make one style fit slightly different from another.

    The best way to put on a bra is to bend at the waist and slip the bra on over her shoulders. Let your breasts fall into the cups and make sure the wires rest completely under the breast tissue. Stand up straight and fasten the bra in the middle hook.

    Use the elbow test to see if your breasts are sitting in your bra correctly. To conduct this test, stand sideways in the mirror and bend your elbow to a 45°angle. Your bra should sit in the middle of your arm between your elbow and shoulder. If it is in the upper half of your arm, the desired lift is being attained. If the bra is sitting in the lower half of your arm, a change of style or size is required.

    Our extensive size range goes from 30-46 band and AA to I cup. However, not every bra comes in all sizes.

    The general rule of thumb is to pick your favorite bra and buy three of them in a neutral color. This way, you'll always have one to be worn, one in the wash and one in your drawer. By rotating the three bras you use the most you will extend their lives and actually save money in the long run.


  • Ideally you should hand wash your lingerie in a delicate detergent specially formulated for bras and fine clothes. If you must machine wash your bras use a lingerie wash bag to protect these delicate garments from snags, tangles and tears. Before you put your bras into the bag, fasten the closure to avoid possible snagging, fold cups into one another, and place straps in the cups. Place bag in washing machine and run on the warm water cycle using mild soap or detergent. Also, as with other clothes, you should wash light and dark colored bras separately, as synthetic fibers tend to pick up dye from the wash water. Do not wring-out or twist the garments to remove excess water.

    We suggest laying your lingerie out flat or drying it on a line. The heat of tumble dryers often ruins lingerie because it breaks down the delicate fibers used in embroideries, laces, and other fabrics.


  • No. A grey line through a feature—cup size, band size, or color—indicates that this size or color bra is no longer available. If an item is temporarily out of stock, you will have the option to give us your email address so that we can notify you when the garment is available again. However, we do not reorder all merchandise, which means that if the garment you have chosen does not become available again, you will not receive an email.

    We accept Visa, MasterCard, American Express, Discover and Paypal online.

    Our site only accepts orders from Web browsers that permit communication through Secure Socket Layer (SSL) technology, which encrypts the information you put in. This means you should not be able to inadvertently place an order through an unsecured connection. You should, however, be aware that total security is not always possible. Also, it is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you are done using a shared computer.

    Simply log in to your account and make the appropriate changes. You will be able to change your mailing and contact information, as well as update your subscription preferences. If you have trouble logging in because you have forgotten your password, you can send us an email and we will respond with a message containing instructions about how to correct the problem.

    You can sign up using the link on the homepage or go to my account and register.

    Yes, as long as you are a registered customer. You may set up your address book by logging into your account and clicking the “Add New Address” button. You can edit stored addresses here, too. Or, you can add a new address while placing an order by clicking the “Save to Address Book” button when you enter the shipping information.

    Yes. If you would like to place an order with a customer care representative, call 1-800-WACOAL-0 (922-6250) between the hours of 9:00 a.m. and 8:00 p.m. EST, Monday to Friday.

    The taxes we charge are determined by the zip code in the shipping address(es) you use for your order. Our policies are based on state and local tax laws for online shopping as they currently exist. However, these laws are subject to change, and we will continue to update our policies as necessary.


  • Once your order has been processed and the issuing bank has verified your credit card, your merchandise will be shipped, and you will be charged. If your order cannot be processed, a customer service representative will contact you by email or telephone.

    We use the United States Postal Service (USPS) as our standard carrier for shipping to all addresses in the United States including Alaska, Hawaii, and P.O. APO/FPO boxes or U.S. territories (Guam, Puerto Rico, U.S. Virgin Islands). Please allow  up to 14 business days for shipment to the U.S. territories; express delivery and free shipping is not available. A shipping charge applies to orders under $50.00 and all orders to US territories (Guam, Puerto Rico, US Virgin Islands, and American Samoa). Expedited shipping is available for an extra charge. Please note, UPS does not deliver on Saturdays. See chart below for more details.


    Shipping Method
    Delivery Time*
    Orders Under $70
    Orders Over $70

    United States - 48 Contiguous States

    USPS Priority Mail
    3-7 Business Days
    Orders Under $50$5
    Orders Over $50FREE!
    USPS Express Mail
    1-2 Business Days
    Orders Under $70$35
    Orders Over $70$30
    UPS Second Day Air
    Second Business Day
    No Saturday Delivery
    Orders Under $70$35
    Orders Over $70$30
    UPS Overnight
    Next Business Day
    No Saturday Delivery
    Orders Under $70$60
    Orders Over $70$55

    United States - Alaska, Hawaii, & APO/FPO Addresses

    USPS Priority Mail
    6-14 Business Days
    Orders Under $70$5
    Orders Over $70FREE!
    USPS Express Mail (AK & HI)
    6-14 Business Days
    Orders Under $70$37.90
    Orders Over $70$32.90
    USPS Express Mail (APO/FPO)
    6-14 Business Days
    Orders Under $70$44.95
    Orders Over $70$39.95

    U.S. territories (American Samoa, Guam, and Northern Mariana Islands)

    USPS Priority Mail
    6-14 Business Days
    Orders Under $70$11.25
    Orders Over $70$6.25
    USPS Express Mail
    6-14 Business Days
    Orders Under $70$40.15
    Orders Over $70$35.15

    U.S. territories (Puerto Rico and U.S. Virgin Islands)

    USPS Priority Mail
    6-14 Business Days
    Orders Under $70$10.25
    Orders Over $70$5.25
    USPS Express Mail
    6-14 Business Days
    Orders Under $70$38.80
    Orders Over $70$33.80

    *Carriers will not guarantee the arrival dates of packages, therefore, ALL delivery times shown are only estimates. Please keep this in mind if you need a package to arrive on a particular date. Days in transit begins on the first business day after an order is shipped. All transit days are business days (Monday to Friday, excluding holidays). On the day your order is shipped, we will send you an email with your tracking number.

    After you place an order online, you will receive an order confirmation email. If you do not receive this email, please contact us at orders@wacoal-america.com


    Once your order has been shipped you will receive another email, which will include your tracking number. If the shipping of your merchandise will be delayed for any reason, you will also be notified by email.


    For tracking information, click the order order status link at the bottom of the website. A page will appear asking for your order number, email address, and zip code. Once you have completed all the fields you will be able to see the status of your order. Or, if you are a registered user, you can sign in to your account and select order history to view the details of your order. Select the order and you will be able to see tracking information.

    We offer FREE returns on any UNWORN or defective garments purchased on btemptd.com, if the merchandise is returned within 60 days from the original ship date.


    Items marked as final sale cannot be returned.


    To ensure you receive a full refund remember to:


    • Keep all hangtags attached to unworn garments.
    • Try garments with a crotch on over your own clean underwear.
    • Remove jewelry before trying on lingerie. Our lingerie is made from fine and delicate fabrics, which can snag and tear easily.
    • Prevent perfume, smoke, and deodorant from damaging garments. Damaged items may not be returned.
    • We reserve the right to refuse returns on items that do not meet our hygiene and health standards.

    We do not offer exchanges, but you can send the merchandise you don’t want back to Wacoal as a return, and then you can place a new order online for the item(s) you would like.

    Our return process is now fully automated. CLICK HERE and you will be taken to our returns portal where you will be able to print a prepaid shipping label for your return. Please note, if you have merchandise to return from separate orders, you will need to fill out the form on our returns portal for each item and include all of the forms in the package you send back. You can, however, return all your items in one package, using just one shipping label.


    You must return your package via the United States Postal Service because this is the carrier we use for returns.


    If you ordered merchandise before we automated our return process, you received a prepaid shipping label in your package. This is the one you should use for your return.


    If you don’t have a printer, have misplaced your prepaid shipping label, or need help, you can contact customer service at 1-800-922-6250, Monday through Friday from 9:00 a.m. to 8:00 p.m. EST .



    Once we receive your package, we will process it as soon as possible. We will send you an email confirmation once your refund has been processed. Your payment method provider determines the amount of time it takes before you receive your refund, so it could take 1 to 2 billing cycles. We appreciate your patience.


    If you need to cancel or change your order, please call us at 1-800-922-6250, Monday to Friday from 9:00 a.m. to 8:00 p.m. EST and we'll do everything we can to accommodate your request. Please note, we process orders quickly so you should contact us as soon as possible. Once an order has entered the shipping process, it cannot be changed or canceled.



  • LIVE CHAT


    Chat with a member of our support team.
    Live Chat Hours: Monday - Friday 9:00 AM - 8:00 PM EST


    WRITE US


    Wacoal Customer Service
    1 Wacoal Plaza
    Lyndhurst, NJ 07071


    CALL US


    Call 1-800-WACOAL-0 (922-6250)
    Monday to Friday 9:00 AM - 8:00 PM EST. Wacoal’s Fit Experts are available to discuss the products featured on our website, help you choose the perfect bra for you, help you define your perfect fit, and answer any other questions that you may have.


    EMAIL US


    The Frequently Asked Questions section of our website addresses many of the inquiries sent to us by our customers. If you don’t find the answer to your question on the website, please contact us by emailing us directly at customerservice@wacoal-america.com for questions about placing an order and at fitinfo@wacoal-america.com for questions about our products and fit. Thanks for your feedback!