• Location: King of Prussia, PA
  • Date: March 31, 2020

  • If interested, please send resume to Humanresources@wacoal-america.com


    Retail Store Manager


    POSITION SUMMARY:


    Wacoal-America, the leader in Intimate Apparel, is seeking a self- motivated, energetic, service oriented individual to lead a sales organization focused on driving revenue in Wacoal-America’s new retail store.


    RESPONSIBILITIES / DUTIES:


    Wacoal-America, the leader in Intimate Apparel, is seeking a self- motivated, energetic, service oriented individual to lead a sales organization focused on driving revenue in Wacoal-America’s new retail store.


    The Store Manager takes an active role in the training and ongoing education of the selling team, providing Wacoal product knowledge training, event information, policy and procedure updates, etc. as well as ensuring that merchandise opportunities are appropriately communicated to the Director of Retail in order to support the selling effort.


    The Store Manager's responsibility is to ensure that each Selling and Service Associate learns how to properly fit Wacoal lingerie products. Training clinics will be provided on a regular basis to support the Store Manager and Assistant Manager with staff development.


    SPECIFIC KNOWLEDGE / SKILLS / ABILITIES:


    • Maintains a strong floor presence to drive selling efforts, modeling service behaviors to reinforce the service imperative and ensure consistent adherence to service standards.
    • Actively seeks input from customers to ensure consistent adherence to service standards.
    • Act as a leader and motivator to the sales team by modeling, training, coaching, and rewarding selling behaviors.
    • Works with associates to leverage available technology to strategically deliver sales.
    • Maintains focus on driving sales, setting work pace and delivering on store goals

    Talent Development:


    • Assembles a strong team that demonstrates consistent sales focus and sales-oriented behaviors.
    • Facilitates staff training and development by accurately assessing development needs of each sales associate.
    • Ensure all Selling and Service Associates are comfortable fitting a bra to a customer they have just met in the store. All fittings will be in fitting rooms and not on the selling floor over a customer’s clothing.
    • Provide consistent coaching to ensure continuous improvement to the selling skills of the team and recognizes and rewards effective selling and service behaviors
    • Manage substandard performance effectively, counseling poor performers out to improve the team.

    Merchandising


    • Communicates merchandising opportunities, provides ongoing education to the selling team to increase product knowledge.
    • The Store Manager and Assistant Manager will be responsible for store operations procedures to include receiving, inventory management, back stock standards, selling floor presentations, loss prevention standards, and office administration to include cash controls.
    • The Store Manager communicates weekly to buying and merchandising team regarding inventory management and stock replenishment.

    Marketing


    • Focuses on client acquisition and retention, oversees associate marketing outreach efforts to develop client events that provide opportunities to build relationships with clients and generate sales volume and repeat business.

    Selling Floor Operations


    • Provide a welcoming shopping environment for the client ensuring the ongoing maintenance of the store to include fitting rooms, selling floor, and customer areas, filling in merchandise and recovering the floor as needed.
    • Must be goal oriented, with a demonstrated ability to develop, manage, and motivate a sales team while driving company initiatives.
    • Proficiency in utilizing available technology, Word, Excel, etc. is required. Must be flexible in scheduling as the business needs require evening, weekend, and holiday schedules
    • 2+ years of management experience with comparative volume or a proven track record of success managing a selling workforce and achieving results.

    High Level Responsibilities:


    Human Resources

    • Scheduling
    • Time and Attendance
    • Associate Reviews (Manager Reviews completed by Director of Retail)/li>
    • Hiring and Exits

    Store Operations

    • End of Month Paperwork
    • Year End Review
    • D & D’s
    • End of Day Paperwork
    • Audits
    • Special Projects
    • Receipts

    Communication

    • Conference calls
    • Emails

    Merchandising

    • Floor Move Preps
    • Top and Bottom Seller
    • Replenishment
    • Mid-week moves based on selling

    Floor Management

    • MOD
    • Selling and Coaching
    • Mark-downs
    • Promotions

    EDUCATION / EXPERIENCE DESIRED:


    • College degree or equivalent (4-year degree preferred)
    • 2 years store management experience
    • Experience delivering customer service
    • Strong communication and interpersonal skills
    • Strong customer service sensitivity and skills

    If interested, please send resume to Humanresources@wacoal-america.com